LoJack Announcement FAQs
Effective December 17, 2020, CalAmp has announced the wind down of the U.S. LoJack sales operations. This decision was made to allow CalAmp to focus on our core business of providing telematics SaaS solutions in the U.S. and internationally. We want to thank you for your business and continued support over the years making LoJack a household name in the US.
CalAmp is working diligently to ensure the transition is as non-disruptive as possible to our current LoJack US dealer partners and customers. To provide peace of mind, CalAmp will continue to honor and support our longstanding commitments with law enforcement and continue to enable and support stolen vehicle recovery services indefinitely.
Over the next 6 months, CalAmp will continue to support your dealership orders for LoJack Classic SVR, Connect and Connect+ products until June 18, 2021. Our hope is this will allow you to properly assess your dealership’s need for a possible replacement of our products and solutions.
In order to help us plan an orderly wind down, we ask that you provide a non-binding unit forecast for products needed through the last buy date (6/18/21) by January 8, 2021. Finally, we will need all firm, final purchase orders no later than March 15, 2021.
This announcement has no impact on CalAmp’s LoJack International business which services Europe, Mexico and other international licensee locations. CalAmp will continue operating and investing in its highly successful LoJack international business which operates in a subscription-based business model and is well aligned to our core business strategy.
Below is a list of questions and answers we hope will help you and your dealership as we prepare for this transition period. If your question is not answered below, please contact your LoJack sales rep as soon as possible to discuss your specific dealership concerns.
Again, thank you for your business and loyalty over the years. We wish you continued success in your business for years to come.
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Dealers & Customers
- What does the LoJack USA wind down mean for dealerships?
- Are you exiting the stolen vehicle recovery (SVR) business entirely or are you able to transition any of the existing SVR customers to a telematics solutions model?
- How long will CalAmp support existing LoJack customers?
- Will dealers in the US have access to SureDrive and LotSmart solutions?
- Will customer be able to renew the SureDrive application after their current subscription ends?
- Will my customers still be able to use LoJack’s SureDrive application?
- Will CalAmp still support PP5000 and XLW product sales?
- How are dealership incentive plans being impacted by the LoJack US winddown?
What does the LoJack USA wind down mean for dealerships?
Recognizing the importance of the LoJack brand and in an effort to further promote public safety, we intend to continue supporting law enforcement as we orchestrate the wind down in a responsible manner and allow sufficient time for our dealer customers to make the transition.
As of December 17, 2020, CalAmp will not be proactively targeting new dealerships or expanding its offerings to existing dealerships. Over the next 6 months, CalAmp will continue to support dealership orders for LoJack Classic SVR, Connect and Connect+ products until June 18, 2021. Our aim is to simplify the transition for our dealer partners.
Are you exiting the stolen vehicle recovery (SVR) business entirely or are you able to transition any of the existing SVR customers to a telematics solutions model?
Yes, we are exiting SVR product sales. These products and related services were provided predominately as a hardware-based offering that no longer aligns with the Company’s core focus on a software-based business model.
Effective immediately, CalAmp will not be initiating any new telematics or SVR contracts or dealer loads. Dealerships will be able to purchase products including SVR and telematics for six months to facilitate a smooth transition. Dealerships will be able to sell through the solutions they have or will purchase during this time. CalAmp will continue to support US law enforcement commitments and services for LoJack customers indefinitely.
How long will CalAmp support existing LoJack customers?
We will be executing an orderly wind down of the business over the next 6 months while existing customers transition to alternative solutions. We also intend to continue supporting law enforcement as long as is required as part of our commitment to public safety. CalAmp will continue to support LoJack customers and law enforcement commitments and integrations indefinitely.
Will dealers in the US have access to SureDrive and LotSmart solutions?
LotSmart will remain active until September 30th, 2021 as a dealer-facing solution to help support any vehicle activations. This will enable them to sell SureDrive through with 3- and 5-year service plans along with the traditional SVR product offering. All customer service contracts will be fulfilled for the duration of the contract.
Will customer be able to renew the SureDrive application after their current subscription ends?
No, SureDrive will no longer offer a renewal period within the application.
Will my customers still be able to use LoJack’s SureDrive application?
SureDrive will continue to be supported for all current customers. The app will remain active in applicable app stores with the most recent version continuing to be available.
Will CalAmp still support PP5000 and XLW product sales?
New sales of PP5000 and XLW will end on June 18th, 2021. Warranty and Theft benefits will continue and managed by CalAmp and our provider. All sales submissions must be submitted no later than July 23rd, 2021 to be processed and supported.
How are dealership incentive plans being impacted by the LoJack US wind down?
We intend to orchestrate the wind down of these incentive plans in a systematic and orderly fashion during the 6-month transition period. All incentives will continue to be paid for sales through June 18, 2021. We will ensure sales reporting is complete by June 30, 2021 for timely processing.
Law Enforcement
- What does the LoJack USA wind down mean for law enforcement?
- How long will you be supporting law enforcement with stolen vehicle recovery?
What does the LoJack USA wind down mean for law enforcement?
CalAmp will continue to support LoJack customers and law enforcement commitments and integrations indefinitely.
How long will you be supporting law enforcement with stolen vehicle recovery?
CalAmp is committed to fulfilling LoJack SVR service commitments in collaboration with our law enforcement partners indefinitely.
LoJack International
- What does the LoJack USA wind down mean for LoJack International businesses?
- Will you continue to offer Stolen Vehicle Recovery services in international markets?
- What opportunities might there be for offering LotSmart and SureDrive internationally?
- Will you continue to use the LoJack brand in the international markets?
What does the LoJack USA wind down mean for LoJack International businesses?
This announcement has no impact on CalAmp’s LoJack International business which services Europe, Mexico and other international licensee locations. CalAmp will continue operating and investing in its highly successful LoJack international business which operates in a subscription-based business model and is well aligned to our core business strategy.
Will you continue to offer Stolen Vehicle Recovery services in international markets?
We remain committed to invest, grow and support our LoJack International business operations as they expand into fleet management, rental car, insurance, public transportation and other innovative mobility services, in addition to stolen vehicle recovery services, based on our recurring core SaaS model.
What opportunities might there be for offering LotSmart and SureDrive internationally?
Our LoJack International businesses will continue to sell connected car and fleet management services in markets in the U.K., Italy, and Mexico among many others. Service fleet, rental car, user-based insurance, public transportation and other innovative mobility services are important growth businesses for CalAmp internationally, but we will pursue these opportunities using our recurring SaaS delivery model.
Will you continue to use the LoJack brand in the international markets?
Yes. CalAmp values the brand equity of LoJack brand and will continue to use the LoJack brand in markets worldwide.