The best lot management solutions help you simplify operations, streamline the car buying process and improve your bottom line. Not all of these solutions are created equal, though. If your dealership is considering a lot management system, here are five important factors you should consider.

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Customer satisfaction index (CSI) scores are a stress point for car dealerships. For salespeople, CSI scores can make a huge difference in pay—and in some cases might mean keeping or losing their job. For Franchisees, CSI scores influence spiffs from the manufacturer. CSI is designed to build and measure customer satisfaction so that manufacturers and

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